Your CS and Support teams generate hundreds of touchpoints. None of them are connected.
Resonant IQ is the customer evidence layer that unifies what customers say AND what your team does — so you can see the full picture of every account, catch risk signals early, and surface insights buried across your team's work.
Billing friction has increased — 3 contacts this month. Priya's adoption questions suggest an onboarding gap that could stall expansion. The account reads stable on surface metrics, but the signal pattern warrants proactive outreach before renewal.
Recent Activity8 touchpoints
Zendesk
Billing escalation — payment method declined
Customer·Jordan Ellis·2 hours ago
Gmail
Q2 business review invite sent
Team·Marcus T.·Today
Intercom
Asked about data export API — wants bulk access
Customer·Priya Nair·Yesterday
Internal
Champion flagged as possibly leaving — follow up
Team·Marcus T.·2 days ago
Zoom
Adoption review — feature usage 38% below target
Customer·Priya Nair·4 days ago
Calendar
QBR booked — renewal discussion with VP
Team·Marcus T.·5 days ago
Zendesk
SSO integration request — third time logged
Customer·Jordan Ellis·1 week ago
Gmail
Renewal pricing deck sent — awaiting response
Team·Alex R.·2 weeks ago
The Problem
The churn you didn't see coming was visible the whole time.
Every conversation your CS or Support team has lands somewhere — a ticket here, a call recording there, a note in someone's inbox. Each channel does its job. None of them talk to each other.
So your most at-risk accounts generate evidence of that risk every day, and nobody has time to read all of it. The signal sits there, scattered, until renewal — when it's too late to act on it.
Resonant IQ reads it. Across every channel, surfaced where your team already works.
Support ticketZendesk
Billing issue, 3rd contact this month
Live chatIntercom
Feature request, buried in conversation history
Customer callZoom
Sentiment shift, never logged
Outbound emailGmail
Q2 check-in, sent from Gmail
Internal note
Sponsor change, in CSM's notebook
MeetingZoom
QBR, Zoom recording with no summary
Same account. Every touchpoint. No synthesis.
How It Works
From conversation to clarity, in minutes.
Connect your tools once. Every conversation your team has — across support, sales, and success — is AI-scored and lands in a single account timeline, automatically.
01
Connect
Plug in HubSpot, Intercom, Zendesk, Zoom, or a CSV export. Conversations from every team sync automatically via webhook or daily polling.
→
02
Normalize
Every conversation — regardless of source, format, or team — is translated into a unified account timeline. One customer. One view.
→
03
Score
AI scores every conversation against your scorecard the moment it closes. Mix qualitative criteria (AI-judged 0–100), timing thresholds (pass/fail), and customer feedback signals (CSAT or NPS normalized to 0–100). Coaching notes draft themselves next to the score.
→
04
Act
Surface risk signals, coaching opportunities, and cross-team patterns before they become problems. Every human correction refines how the AI scores next — no fine-tuning, no prompt engineering.
Capabilities
See what no single team can. Across all of them.
◎
Unified Account Timeline
Every conversation from every team, stitched into a single account record with AI health scoring. See the full relationship — not just the last ticket.
◈
AI Conversation Scoring
Every conversation scored against a rubric you define, with three criterion types: qualitative (AI-judged 0–100), timing thresholds (pass/fail), and customer feedback (CSAT/NPS). 100% coverage, no sampling. Scores ship the moment a conversation closes — and every human correction refines how the AI scores next time.
⚑
Account Risk Intelligence
Repeated contacts, CSAT decline, churn keywords, unresolved patterns — detected across all teams simultaneously, before the customer tells you.
↗
Agent Coaching
Every score ships with a coaching note drafted from the exact evidence the AI used — not a vague rating. Agents see specific, criterion-level feedback the same day the conversation happened, so improvement compounds instead of waiting for the next review cycle.
≡
Analytics & Reporting
Score trends, team comparisons, lowest-scoring criteria as training gap signals, AI vs. human calibration view. Export-ready for stakeholder reporting.
◭
Voice of Customer
Surface what your customers are actually saying — pain points, unmet needs, recurring frustrations, emerging trends — extracted from thousands of real conversations. No surveys. No focus groups. Just the signal that’s already there.
Unified Account Timeline
One account. Every conversation. The full picture.
Support sees tickets. Sales sees deals. Success sees check-ins. Each team has a fragment of the truth — and none of them know what the others know.
Resonant IQ stitches every conversation from every connected integration into a single account timeline — with AI health scoring that reads the whole relationship, not just the last interaction. Thriving, stable, needs attention, or at risk — assessed continuously, with evidence.
Meridian Health GroupNEEDS ATTENTION
CSAT declining over 3 months. Billing contacts increasing. New stakeholder not yet engaged with CS.
Health Score42
Recent Activity
Intercom
Billing issue — 3rd contact this month
Agent: Marcus T. · Resolution: Pending · 2 hours ago
HubSpot
Expansion call — new stakeholder introduced
Rep: Sarah K. · Outcome: Follow-up scheduled · Yesterday
Zoom
QBR — product roadmap discussion
Host: Jamie L. · Duration: 42 min · 3 days ago
Intercom
Feature request: bulk export API
Agent: Marcus T. · Tagged: product-feedback · 1 week ago
Account Risk Intelligence
Know which accounts are at risk. Before they tell you.
The warning signs are always there. A pattern of repeated contacts in support. A sponsor change buried in a CS note. A sentiment shift in an onboarding call. Churn language in a sales touchpoint.
Resonant IQ watches every conversation across every team and surfaces account risk signals in real time — giving your CX organization the early warning system it's never had.
Account Risk Signals
3 active
Meridian Health GroupHIGH RISK
▲4 contacts in 14 days — billing issue unresolved
▲CSAT dropped from 72 → 41 this month
Brightline TechnologiesHIGH RISK
▲Keyword detected: 'switching providers'
▲3 unresolved escalations in past 30 days
Coastal Logistics IncMEDIUM RISK
▲Resolution time 3× above team average
▲Repeated contact on same issue — no resolution
“Every team has been doing their job. The intelligence was always there. It was just scattered across five systems, three teams, and a dozen conversations nobody ever connected.”
— The problem Resonant IQ was built to solve
Live in days, not months
IntercomHubSpotZoomCSV importZendesk
Browser extension — Resonant IQ where your team already works, inside Zendesk, Intercom, HubSpot, and Gmail.
If your stack isn't on the list, we'll add it — most connector work takes a few days.
Join the Founding Cohort
The customer conversation deserves a better audience.