Every customer conversation, understood at scale.
ResonantIQ scores every conversation across your customer-facing teams — support, sales, success, and beyond — so you always know what's happening, and why.
How it works
From conversation to insight in minutes
Connect
Plug in Intercom, HubSpot, or Aloware. Conversations sync automatically via webhook or daily polling.
Score
AI evaluates every conversation against your scorecard — qualitative criteria, timing thresholds, and CSAT.
Improve
QA managers review, coach agents, and correct AI scores. Every correction sharpens future scoring.
No more sampling. Every conversation, reviewed.
AI produces a score and plain-language explanation for every criterion — qualitative judgment, timing thresholds, and customer satisfaction. Human reviewers validate and correct; corrections improve future AI accuracy via rubric refinement.
See what's working. Know what isn't.
Score trends over time, agent leaderboard, lowest-scoring criteria (training gap signal), team comparisons, AI vs. human calibration view. Export to CSV or PDF for stakeholder reports.
Coaching that lands, not guesswork.
Agents see their scores, per-criterion AI explanations, and coaching notes in one view. Leads are notified when flags are raised. Every review is a coaching opportunity grounded in evidence, not gut feel.
Built for your industry
Preset scorecards for your industry.
Up and running in minutes.
Be the first to see it in action.
No spam. We'll reach out when a spot opens.