Legal

Terms of Service

Effective Date: June 3, 2026

These Terms of Service (“Agreement”) are between Resonant IQ, Inc. (“Resonant IQ,” “we,” “us,” or “our”) and the company or organization accepting these terms (“Customer,” “you,” or “your”). By signing up for or using the Resonant IQ platform at resonantiq.app, you agree to this Agreement on behalf of your organization. If you do not have authority to bind your organization, do not use the service.

1. The Service

1.1 What Resonant IQ does. Resonant IQ is an AI-powered quality assurance and customer intelligence platform for B2B support teams. It connects to your support tools (such as Intercom, HubSpot, and Zendesk), imports conversation data, scores conversations against rubrics you define, and surfaces results in a dashboard for your team.

1.2 Read-only integrations. Resonant IQ reads data from your connected tools. It never writes, modifies, or deletes data in HubSpot, Intercom, Zendesk, or any other connected system. All integrations are strictly read-only.

1.3 AI scoring is advisory. Conversation scores are generated automatically by AI. Scores and coaching signals are informational tools to assist your team — they are not employment decisions, performance determinations, or disciplinary actions. You are solely responsible for any decisions you make based on Resonant IQ output, including all HR, coaching, and operational decisions.

1.4 Beta stage. Resonant IQ is currently in a founding-member private beta. Features may change, and we may update or discontinue functionality with reasonable notice.

2. Account and Access

2.1 Eligibility. You must be a business entity (not an individual consumer) to subscribe. You represent that you have the legal authority to enter into this Agreement on behalf of your organization.

2.2 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@resonantiq.app if you suspect unauthorized access.

2.3 Users. You may invite your employees and contractors to use Resonant IQ under your account (“Users”). You are responsible for your Users’ compliance with this Agreement. User access is scoped to your organization’s data only — each customer’s data is isolated from other customers.

2.4 Accurate information. You agree to provide accurate registration information and keep it current.

3. Permitted and Prohibited Use

3.1 Permitted use. You may use Resonant IQ solely for your internal business purposes — specifically, to analyze the quality of your customer support conversations, coach your support team, and surface customer intelligence for your own operations.

3.2 Prohibited use. You may not:

• (a) Resell, sublicense, or provide access to Resonant IQ to third parties outside your organization;
• (b) Use Resonant IQ to build a competing product or service;
• (c) Reverse engineer, decompile, or attempt to extract the source code of the platform;
• (d) Use automated means (bots, scrapers) to access the service outside of supported integrations;
• (e) Upload or transmit data that you do not have the legal right to process;
• (f) Use the service in a manner that violates applicable law, including employment law, privacy law, or anti-discrimination law;
• (g) Interfere with or disrupt the security, integrity, or performance of the platform or its underlying infrastructure;
• (h) Attempt to access another customer’s data or circumvent the platform’s access controls.

3.3 Responsibility for data. You represent and warrant that you have all necessary rights, consents, and legal bases to provide Customer Data (defined in Section 7) to Resonant IQ for processing as described in this Agreement, including any consents or disclosures required by applicable privacy law with respect to your end users.

4. Free Trial

4.1 Trial period. New accounts receive a 21-day free trial. No payment method is required to start the trial.

4.2 Trial limitations. We reserve the right to limit features, storage, or usage during the trial period.

4.3 Conversion. If you choose to continue using Resonant IQ after the trial, you must provide payment information and subscribe to a paid plan. If you do not subscribe, your access will be suspended at the end of the trial and your data will be retained for 30 days before deletion.

4.4 No trial extensions. Trial periods are not extended except at our sole discretion.

5. Subscriptions and Billing

5.1 Subscription plans. Resonant IQ is offered on a monthly recurring subscription basis. Applicable fees are stated at the time of purchase or in a separate order form.

5.2 Founding member rate. If you subscribe during the founding-member beta, your subscription rate is locked for 24 months from your subscription start date (“Founding Rate Lock”). After 24 months, your subscription will renew at the then-current list price unless we agree otherwise in writing. The Founding Rate Lock applies to the plan you originally subscribed to; upgrades to a higher plan tier are priced at the then-current rate for that tier.

5.3 Billing cycle. Subscriptions are billed monthly in advance. Your billing cycle begins on the day your paid subscription starts.

5.4 Payment. All fees are charged to your payment method on file via Stripe. You authorize us to charge your payment method automatically at the start of each billing cycle. Fees are non-refundable except as expressly stated in this Agreement.

5.5 Late payment. If payment fails, we will notify you and may suspend your account after 7 days if payment is not resolved. We reserve the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

5.6 Taxes. Fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and similar charges arising from your use of the service, excluding taxes on our net income.

5.7 Fee changes. We may change subscription fees on 30 days’ written notice, subject to any applicable Founding Rate Lock. Continued use after a fee change takes effect constitutes acceptance.

6. Service Availability

6.1 Uptime target. We will use commercially reasonable efforts to make the platform available 99.5% of the time, measured monthly, excluding scheduled maintenance.

6.2 Maintenance. We may perform scheduled maintenance that temporarily interrupts availability. We will provide advance notice where reasonably practicable.

6.3 No SLA. For the founding-member beta period, we do not offer a formal service level agreement or uptime credit. We will address outages and performance issues on a best-effort basis with high priority.

6.4 No warranty of uninterrupted service. We do not warrant that the service will be error-free, uninterrupted, or free from security vulnerabilities. See Section 11 (Disclaimers).

7. Customer Data and Data Processing

7.1 Definitions. “Customer Data” means the support conversation content, agent and customer names, metadata (timestamps, channel, CSAT scores), and other information you provide to or that is imported into Resonant IQ through connected integrations.

7.2 Controller/processor relationship. You are the data controller of Customer Data. Resonant IQ acts as a data processor, processing Customer Data only on your instructions and for the purpose of delivering the service. We do not use Customer Data for any purpose beyond performing the service, complying with legal obligations, and as otherwise permitted under this Agreement.

7.3 Data Processing Agreement. To the extent Customer Data includes personal data subject to the EU General Data Protection Regulation (GDPR), the UK GDPR, or the California Consumer Privacy Act (CCPA), the parties agree to execute Resonant IQ’s standard Data Processing Agreement (“DPA”), which is available on request at support@resonantiq.app and is incorporated into this Agreement by reference. The DPA governs our respective obligations with respect to personal data processing.

7.4 AI subprocessing. To provide AI scoring, conversation content is transmitted to Anthropic, Inc. (“Anthropic”) via their Claude API. Anthropic acts as our subprocessor under a Data Processing Addendum and processes conversation data solely to return scores. Anthropic does not use your conversation content to train their models under their commercial API terms. Anthropic’s security documentation and subprocessor list are available at trust.anthropic.com.

7.5 Subprocessors. We currently use the following categories of subprocessors to deliver the service:

We will provide 30 days’ advance written notice before adding a new subprocessor that processes Customer Data. If you object to a new subprocessor, you may terminate your subscription under Section 8.

7.6 Data location. Customer Data is stored in PostgreSQL databases hosted by Supabase on AWS infrastructure in the us-east-1 region (North Virginia). Application traffic is routed through Vercel’s global CDN.

7.7 Tenant isolation. Each customer’s data is logically isolated from other customers. We maintain technical and organizational measures designed to prevent cross-tenant data access.

7.8 Our ownership. We do not claim ownership of Customer Data. You retain all rights to your Customer Data.

7.9 Our limited license. You grant us a limited, non-exclusive license to access, process, and store Customer Data solely to the extent necessary to provide and improve the service and comply with our legal obligations.

7.10 Aggregated analytics. We may use de-identified, aggregated data derived from Customer Data (which cannot reasonably be used to identify you, your Users, or your end users) for benchmarking, product improvement, and research purposes.

8. Termination

8.1 Term. This Agreement begins when you first access the service and continues until terminated in accordance with this Section.

8.2 Termination for convenience. Either party may terminate this Agreement for any reason with 30 days’ written notice. For subscriptions, termination takes effect at the end of the then-current billing cycle following the notice period.

8.3 Termination for cause. Either party may terminate immediately on written notice if the other party: (a) materially breaches this Agreement and fails to cure the breach within 30 days of written notice specifying the breach; (b) becomes insolvent, makes an assignment for the benefit of creditors, or has insolvency proceedings commenced against it that are not dismissed within 60 days.

8.4 Suspension. We may suspend your access immediately, with or without notice, if: (a) you fail to pay amounts due; (b) we reasonably believe your use poses a security risk, legal liability, or harm to the platform or other customers; or (c) we are required to do so by law.

8.5 Effect of termination. On termination: (a) all licenses granted under this Agreement terminate; (b) you must cease using the service; (c) we will make Customer Data available for export for 30 days following the termination effective date; (d) after the export window closes, we will delete or anonymize Customer Data within 60 days, except as required by applicable law. You are responsible for exporting your data before the export window closes.

8.6 Accrued fees. Termination does not relieve you of any obligation to pay fees accrued before the termination effective date. Fees paid for a billing cycle in which termination occurs are non-refundable.

8.7 Survival. Sections 3.3, 5 (accrued obligations), 7, 8.6, 9, 10, 11, 12, 13, and 14 survive termination.

9. Intellectual Property

9.1 Our IP. Resonant IQ and all technology, software, models, algorithms, designs, trademarks, and documentation comprising or related to the service are owned by Resonant IQ, Inc. or its licensors. Nothing in this Agreement transfers ownership of our intellectual property to you.

9.2 Your IP. You retain all intellectual property rights in Customer Data and your rubrics, scorecards, and other configurations you create within the platform.

9.3 Feedback. If you provide feedback, suggestions, or ideas about the service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize that Feedback without restriction or compensation to you.

10. Confidentiality

10.1 Definition. “Confidential Information” means any non-public information disclosed by one party to the other in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential. Customer Data is your Confidential Information. Our pricing, product roadmap, and technical documentation are our Confidential Information.

10.2 Obligations. Each party will: (a) use the other’s Confidential Information only to perform its obligations or exercise its rights under this Agreement; (b) protect Confidential Information with at least the same care it uses for its own confidential information, and no less than reasonable care; and (c) not disclose Confidential Information to third parties without prior written consent, except to employees, contractors, and advisors who need to know it and are bound by equivalent confidentiality obligations.

10.3 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known by the receiving party before disclosure; (c) is independently developed by the receiving party without use of Confidential Information; or (d) is required to be disclosed by law or legal process, provided the receiving party gives prompt prior notice (where legally permitted) and cooperates with reasonable efforts to limit disclosure.

10.4 Duration. Confidentiality obligations survive termination of this Agreement for three years.

11. Disclaimers

11.1 NO WARRANTIES. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESONANT IQ DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

11.2 AI accuracy. AI-generated conversation scores and coaching signals are probabilistic outputs and may be inaccurate, incomplete, or inconsistent. We do not warrant the accuracy, completeness, or reliability of any AI-generated output. You are responsible for independently validating AI output before making decisions based on it.

11.3 Third-party services. We do not warrant the reliability, availability, or accuracy of third-party services (including HubSpot, Intercom, Zendesk, Anthropic, or Supabase). Failures or errors in third-party services may affect the availability or accuracy of our service, and we are not liable for those failures.

12. Limitation of Liability

12.1 EXCLUSION OF CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 CAP ON DIRECT DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESONANT IQ’S TOTAL AGGREGATE LIABILITY TO CUSTOMER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO RESONANT IQ IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Carve-outs. The exclusions and cap in Sections 12.1 and 12.2 do not apply to: (a) either party’s indemnification obligations under Section 13; (b) either party’s confidentiality obligations under Section 10; (c) Customer’s payment obligations; (d) damages arising from a party’s gross negligence, willful misconduct, or fraud; or (e) our obligations following a confirmed data breach involving Customer Data.

12.4 Basis of bargain. The parties acknowledge that the limitations in this Section 12 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Resonant IQ would not enter into this Agreement without these limitations.

13. Indemnification

13.1 Resonant IQ indemnification. We will defend you against, and pay damages finally awarded in, any third-party claim that the Resonant IQ platform, as delivered to you and used in accordance with this Agreement, infringes a third party’s intellectual property rights. This obligation does not apply if the claim arises from: (a) your modification of the platform; (b) your combination of the platform with third-party products or services not approved by us; (c) your use of the platform in violation of this Agreement; or (d) Customer Data.

13.2 Customer indemnification. You will defend us against, and pay damages finally awarded in, any third-party claim arising from: (a) Customer Data, including any claim that Customer Data infringes third-party rights or was collected or processed unlawfully; (b) your violation of this Agreement or applicable law; (c) your employment, HR, or operational decisions made in reliance on Resonant IQ output; or (d) your misuse of the platform.

13.3 Indemnification procedure. The indemnifying party’s obligations are conditioned on the indemnified party: (a) giving prompt written notice of the claim; (b) granting the indemnifying party sole control of the defense and settlement (provided that no settlement imposing liability on the indemnified party requires the indemnified party’s prior written consent); and (c) cooperating reasonably in the defense.

14. Dispute Resolution

14.1 Informal resolution. Before initiating any formal dispute resolution, the parties agree to attempt to resolve the dispute informally. Either party may initiate this process by sending written notice to the other describing the dispute in reasonable detail. The parties will negotiate in good faith for 30 days following receipt of that notice.

14.2 Binding arbitration. If the dispute is not resolved informally within 30 days, it will be resolved by binding arbitration administered by JAMS in accordance with its then-current Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator and will take place in San Francisco, California, unless the parties agree otherwise. The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 CLASS ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. NEITHER PARTY MAY PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN ANY CLASS ACTION. THE ARBITRATOR HAS NO AUTHORITY TO CONSOLIDATE CLAIMS OR CONDUCT CLASS PROCEEDINGS.

14.4 Injunctive relief. Notwithstanding Section 14.2, either party may seek preliminary injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm, without waiving the right to arbitration.

14.5 Governing law. This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles. To the extent court proceedings are permitted under this Agreement, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in San Francisco County, California.

14.6 JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.

15. Privacy and Security

15.1 Privacy Policy. Our Privacy Policy (available at resonantiq.app/privacy) describes how we collect and process information about you and your Users. The Privacy Policy is incorporated into this Agreement.

15.2 Security. We implement technical and organizational security measures designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption in transit and at rest, access controls, tenant isolation at the database layer, and subprocessor security requirements.

15.3 Incident notification. If we become aware of a confirmed security incident that results in unauthorized access to Customer Data, we will notify you without undue delay and, in any event, within 72 hours of confirmation. Our notification will include a description of the incident, the data affected (to the extent known), the steps we are taking to investigate and remediate, and a contact for further inquiries. We will cooperate with your reasonable requests in connection with any required regulatory notifications.

16. General

16.1 Entire agreement. This Agreement, together with any order form and the DPA, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous discussions, representations, and agreements.

16.2 Amendments. We may update this Agreement by posting an updated version at resonantiq.app/terms and providing at least 30 days’ notice to the email address on your account. Your continued use of the service after the effective date of the update constitutes acceptance. If you object to a material change, your sole remedy is to terminate the Agreement before the effective date of the change.

16.3 Order of precedence. If there is a conflict between this Agreement and an order form, the order form controls for the subject matter of that order form only.

16.4 No waiver. A party’s failure to enforce any provision of this Agreement is not a waiver of its right to enforce that provision later.

16.5 Severability. If any provision of this Agreement is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

16.6 Assignment. Neither party may assign this Agreement without the other party’s prior written consent, except that either party may assign this Agreement without consent to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any purported assignment in violation of this Section is void.

16.7 Force majeure. Neither party is liable for failure to perform its obligations to the extent caused by events beyond its reasonable control, including natural disasters, government actions, internet infrastructure failures, or acts of third parties. The affected party must provide prompt notice and use reasonable efforts to resume performance.

16.8 Notices. Notices to Resonant IQ must be sent to support@resonantiq.app or to Resonant IQ, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713. Notices to you will be sent to the email address associated with your account.

16.9 Relationship of the parties. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship.

16.10 Export compliance. You agree to comply with all applicable export control and sanctions laws in connection with your use of the service.

16.11 U.S. government users. The service is “commercial computer software” as defined in FAR 2.101. Government users receive only the rights that apply to non-governmental customers under this Agreement.

Contact

Questions about this Agreement?

• Email: support@resonantiq.app
• Website: resonantiq.app

Resonant IQ, Inc.
c/o Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305
Newark, DE 19713