How it works

From conversation to clarity, in minutes.

Connect your tools once. Every conversation and account touchpoint your team has — across support, sales, and success — is turned into traceable evidence and synthesized at three levels — the conversation, the account, and the whole book — automatically.

Ask anything in Resonant IQ — a question box over your customer evidence that returns grounded answers, where every claim is cited to a real source or it isn't made at all.
Three levels

One pipeline. Three questions it answers.

01 Interaction quality

Was this conversation handled well?

Every conversation is scored against your scorecard the moment it closes — qualitative criteria, timing thresholds, and customer feedback, normalized to one scale.

AI QA scoring · per conversation
02 Account meaning

What do these add up to for the account?

Signals tie back to the specific conversations and activity that produced them — with timestamps — so a leader can act on a summary without re-reading the raw material underneath it.

Account risk intelligence · per account
03 Company-wide patterns

What's happening across the whole book?

The same theme, counted across every account and channel — so "customers keep asking" becomes "twelve accounts this quarter," with the evidence attached.

Product & company signals · across the book
The pipeline

From scattered tools to a single source of evidence.

01
Connect

Plug in HubSpot, Intercom, Zendesk, Zoom, or a CSV export. Conversations and account activity sync automatically.

02
Normalize

Every touchpoint — regardless of source, format, or team — becomes one unified account timeline. One customer, one view.

03
Score

AI scores every conversation against your scorecard the moment it closes — with coaching notes drafted right beside the score.

04
Act

Risk, coaching, and cross-account patterns surface before they become problems. Every human correction refines the next score.

"Every team has been doing their job. The intelligence was always there. It was just scattered across five systems, three teams, and a dozen conversations nobody ever connected."

— The problem Resonant IQ was built to solve

See your evidence layer come together.

Join the founding cohort and lock your rate for 24 months while we build it with you.

Join the Founding Cohort