I spent years in customer success and support, and the most expensive moments always looked the same: an account that went quiet, stopped replying, stopped showing up to calls — sitting at green, because nobody opened a ticket. The evidence was always there. It was just scattered across support tickets, call recordings, CRM notes, and a dozen conversations nobody ever connected.
That's the gap I'm building Resonant IQ to close. It unifies the evidence already scattered across your tools, makes every signal traceable back to the conversation that produced it, and synthesizes it — from a single interaction up to the patterns across your whole book — to surface the changes that need a human to weigh in.
We're pre-launch, building alongside a founding cohort of customer teams who feel this problem every day. If that's you, I'd like to build it with you.
Every signal ties back to the specific conversations and activity that produced it, with timestamps. Scores and "insights" are commodity. Traceable evidence is the point.
AI that sounds confident isn't the same as AI that's right. Source, timestamp, receipt — traceability is the defense against confident-sounding slop.
We don't surface everything. We surface what changed and needs your judgment. AI is the first reviewer; you validate, correct, and decide.